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1. These terms and conditions are deemed to have been accepted by the Client by virtue of the Client making a booking in person, verbal, telephoned, faxed, E-mailed, Internet, World Wide Web, similar electronic data transfer, or written for the services of any person supplied by Thornbury Nursing Services and/or The Scottish Nursing Guild (hereunder ‘the Agency’).
2. The Agency acts as the agent, not the employer of the person supplied by the agency to the client.
3. The Client shall pay the Agency a fee calculated on the basis of the Agency’s hourly charge rates in force at the time the supply is provided, as specified on the Agency’s rate-sheet. At least 2 (two) weeks notice of any changes in the charge rates will be provided by the Agency.
4. The Agency will render invoices on behalf of the person(s) supplied to the Client on a weekly basis, terms net 14 (fourteen) days of invoice date. The total due on the invoice should be remitted direct to the Agency. If payment has not been received in full within 14 (fourteen) days, the Agency reserves the right to immediately suspend without formal notice the supply of any further staff. The Agency further reserves the right to charge interest at 0.4% simple interest per week on the total shown on each weekly invoice for each week on which payment is delayed until such time as payment is received.
5. If the services of any person supplied by the Agency prove to be unsatisfactory to the Client, the Agency will endeavour to find a replacement for the remainder of the assignment, if required, but may charge the Client for the combined number of hours worked by the original and replacement workers. The Agency reserves the right to refuse claims made by the Client after the end of the assignment with regard to the correctness of the rate at which the services of the original worker should be charged.
6. Deduction of breaks, for all clients is made at the following rate: For shifts up to 6 hours in length no break is deducted. For shifts of 6-6½hrs 15 minutes will be deducted. For shifts of 6½-9hrs, 30 minutes will be deducted. For night duty, and day shifts of more than 9hrs in length 1hr will be deducted. All calculations to the nearest 5 (five) minutes. For nursing care provided in a patients’ own home no breaks will be deducted if the nurse is in sole attendance.
7. The Agency reserves the right to charge a standard cancellation fee for any shift booked but subsequently cancelled by the Client.
8. The Client may cancel a request for services at any time, subject to payment of the standard cancellation fee for each shift notified. In the event that the Agency nurse is in transit or is turned away on arrival, a cancellation fee equal to 4 (four) hours at the prevailing rate plus any expenses will be charged. In the case of the night sitting service or home care assessment the standard cancellation fee will apply.
9. In the event that the Client engages on a full-time, part-time or casual basis any person supplied within the previous 3 months by the Agency to the Client, the Client agrees that the introduction has been effected by the Agency irrespective of any other circumstances surrounding recruitment of that person by the Client, and the Agency reserves the right to charge the Client a fee for the introduction, the fee being detailed on the Agency’s rates-sheet. If the employee leaves your employment within 6 (six) months, we will refund 50% of the original fee.
10. If it becomes necessary for the client to prematurely end a placement booking prior to its agreed finish time, the agency will charge for 4 (four) hours plus expenses, if the nurse has worked 4 (four) hours or less. If the nurse has worked in excess of 4 (four) hours, the full shift plus expenses will be charged.
11. Travel expenses or reasonable accommodation costs will be agreed at the time of booking, and charged at cost.
12. Persons supplied by the Agency to the Client are not employees of the Agency, and are supplied on the understanding that where necessary they are under the direct supervision and control of the Client, and that the Client will comply with all legal obligations imposed under statute law.
13. The Client indemnifies the Agency against all demands, proceedings, damages, costs and expenses arising in connection with any claim brought against the Agency by any party as a result of the supply or introduction of any person by the Agency to the Client.
14. The Agency will not be liable for any loss, damage, costs or expenses incurred by the Client as a result of any act or omission of the person(s) supplied by the Agency, nor will the Agency be liable as a result of the non-attendance of the person(s) to be supplied by the Agency, nor will the Agency be liable for any act or omission on its own part.
15. The Client agrees that all changes in assignments, any additional bookings, and any cancellations will be advised by the Client directly to the Agency, and not via the person(s) supplied, otherwise the Agency reserves the right to charge the Client for any duties the Agency believes to have been booked, and the Agency will be entitled to assume that all the conditions above have been agreed by the Client and apply.
16. The Agency reserves the right to charge a minimum fee equal to 4 (four) hours at the prevailing charge rate plus expenses, irrespective of the number of hours worked by the person supplied.
17. A fee may be charged for temporary to permanent placements, and/or permanent placements. Contact your Regional Manager for details.
18. The Client is not entitled to attempt to modify or extend the above terms and conditions of supply by the Agency, nor to impose his own conditions of acceptance by virtue of ‘final’ or most recent exchange of missives, save with the express itemised agreement of the Agency by means of a signed letter of acceptance from the Chief Executive or Director of the Agency.
19. The Agency shall not be liable to the Client for any complete or partial failure to provide the Nursing Services to the Client if that failure was due to an event beyond the reasonable control of the Agency (which shall include (without limitation) any strike, lockout or other form of industrial action or trade dispute and any shortage of supply of labour).
20. These Conditions set out the entire understanding and agreement between the parties and supersede all prior agreements, arrangements or understandings between the parties in relation to the subject matter.
21. No provision of these Conditions is enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.
22. To the extent that any provision of these Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed not to be a part of these Conditions but it shall not affect the enforceability of the remainder of these Conditions.
23. These Conditions shall be governed by English law and each party irrevocably agrees to submit to the exclusive jurisdiction of the English courts.
 
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